Contractor's journey to self-mastery requires discipline, integrity, and respect. Welcome to Hammer and Grind. Hey, welcome back to the podcast. On this episode, I'm going to be talking to you about the five... best decisions I ever made for my business. And we are going to dive in right now. So starting at number five, and these are going to go in order to number one, being the best number five, the best decision that I made number five on the list is job costing. Now, some of you may be like, that's like the most obvious thing, Brad, like, of course you should be job costing. And if you don't know what job costing is, it's very basic. It just means At the end of the job, you go back, you add up all your expenses, you look at all your labor, you look at all your subcontractor costs, everything in scene, does the final number match what I estimated, right? If I estimated 100 hours on this job, did I hit 100 hours? If I estimated $20,000 in materials, did I have $20,000 in materials? That's all it is. A lot of people want to overcomplicate this. They want to make it some super complex formula you got to figure out. It's very easy to do. And if you haven't got it already, I have a free job costing worksheet you guys can download. I'll put a link to it in the show notes. But when I started in 2009. There were no Facebook groups to teach you anything. There were no YouTube videos to teach you anything. I mean, it's very simple. When you see it, you'd be like, well, there's not much here. I'm like, yeah, because it's very simple, but yet nobody does it. Or most people don't do it. I shouldn't say nobody does it. Most people don't do it. I didn't do any job costing for like the first nine years. I know that sounds crazy, but you know, one thing here, I want to, I want to, I want to put a little disclaimer in the podcast right here. This information didn't exist. Like you could rent a book or buy a book and that was about it. Or you could hire a coach, hire a mentor, find somebody that could tell you this. This stuff wasn't freely available on the internet as it is today. So some of you, if you started your business last year, you're like, well, I've been job costing the whole time. Well, yeah, because you know to. 13 years ago, you would not have known to do that unless someone told you. So just keep that in mind. Yes, you should do that. And I'm glad this information is out there. I'm putting it out there. There's lots of other resources that put it out there to make it easier and better for everyone else. But I get sometimes I get comments on TikTok and stuff. It's like, well, no crap, Sherlock, you're supposed to do that. Again, this wasn't readily available information back when I first started. OK, so just keep that in mind. But job costing really helps me to understand where my profit leaks were in my business. Right. I distinctly remember I've shared a story before. Once I started job costing, we did this, this basement job and it was like 40 minutes outside of town. It wasn't terribly far, but a good enough drive. Maybe it was like 30 minutes, but it was an hour trip round trip to go to like the Lowe's or the store to get stuff, you know, plus the time there really, it's like an hour and a half total. And when the job got done, I'm like, dude, where's all the profits at? What happened to all my profits? And it was right in front of my face. I didn't even notice it physically. It was in front of my face. I always had my guys keep the receipts when they went to the store and then we would put them all together and I put them in my folder that I have. And I would go through each receipt, you know, to verify the charges and all that stuff. And I had a whole stack of receipts, Lowe's receipts. I was like, this is a lot of receipts. And so I counted them and there were 25 receipts from Lowe's for this job. And this was like a six week project. 25 trips to the store at an hour and a half round trip minimum. You wonder where your profits are at? They got ate up in drive time. This isn't a like underestimating problem per se. This was a planning problem. This was not having the right material. This was not hiring the subcontractors to do work that we were trying to do ourself. I mean, there's lots of things here that we learned from that one job, but it's very easy to get down with the job and be like, I don't, you know, I don't know where my profits at. It's like, it's right in front of your face. If you just go back and job costs, you'll see it. You will see where your profit leaks are. So number five is job costing. You should be job costing every single job. I don't care if you do one thing and it's the same thing every single time, you should be able to job cost it. If it's that easy, you should be able to job cost it within three to five minutes. But you should look and see because it's also going to help you with productivity. How are my guys doing? If you're doing the same job every day and you know it takes eight hours to do one job, right? But then you guys are taking nine,10 hours to do the job. What's going on here? I have a history of... being able to complete it in eight hours, why all of a sudden with these new people, it's taken nine or 10 hours, right? It will be very blatantly obvious that there's like a productivity problem going on. So job costing not only helps you with your profit, it also helps you with productivity issues, helps you with scheduling. It helps you with estimating. It helps you with, you know, job management, project management. It helps you with a lot of areas of your business. So number five was job costing. My nose is like super itches today for some reason. Number four, charging for estimates or consultations. I mean, it blows my mind. Again, I did this for like nine years, guys. It blows my mind why people think that doing free estimates is the best use of our time. Now I get a lot of pushback here. from all angles, I get pushback from the crowd that say, that's just a part of business. That's just a part of doing business. And you just need to factor that into your overhead, right? If you go look at 10 jobs a week and you sell six of them, you lose four,40%, you know, loss rate. And then you factor how much time that takes. And then you just add that to your overhead. So if it's two hours per at four, that's eight hours total plus, you know, a hundred miles of driving or whatever it is. You just factor that time in and then you just punish the people that you do sell to. In other words, you just make up for it. You make up for the bad clients by punishing the good clients. That's their train of thought. Okay. Then you get the pushback from obviously the contractors that say that this will never happen. This isn't possible. It won't work in my town, for my city, for my trade, for my business, blah, blah, blah, blah, blah, blah. Always push back there. They've never actually tried it. They just know with 100% certainty it won't work even though they've never actually tried it one time, right? Or maybe they tried it one time and totally sucked at delivering that information and then said, see, this doesn't work. I tried it one time, it doesn't work. Forget the fact that literally thousands and thousands and thousands of contractors do this every day, but for whatever reason, it just doesn't work. Okay. Charging for estimates. In other words, no longer doing free estimates. And this kind of couples in with learning sales, getting better at sales. I cannot tell you how much time it's freed up, how much time it has saved me. That, you know, mental time, physical time, cost, all of that. It just completely changed. The whole dynamic of my sales almost overnight once I started charging for consultations or doing estimates. Because now you're only dealing with people that are serious. And here's, it's crazy. People don't understand this. If you've never done it, the more you pay for something, the more value you add to it. This is why people buy Mercedes and expensive cars and nice houses and Rolexes. The difference between a Rolex and my Galaxy watch here, you know, my Galaxy watch costs like 300 bucks and a Rolex can cost $30,000. They both keep time. This one actually has a lot more features. I can check my heart rate and, you know, I can check my exercising and all that stuff. Rolex won't do that. But why is it all of a sudden it's the symbol of success is that you have a Rolex. There's nothing special about them. as far as the actual watch itself, but yet we pay $30,000 for a Rolex, all of a sudden it makes it that much better. And that's just psychological. When you pay more for something, you perceive it to have more value. So when your clients pay you to do a consultation, they perceive that you're a higher level contractor and they're going to receive more value from you. Even if you don't provide any more value than the contractor that does the free estimate. This is the part that you guys don't understand. Two contractors equal in all ways. Like they're basically identical twin companies. Contractor A does free estimates. Contractor B charges $500 to do a consultation. The same client. We'll think that the contractor B who's charging $500 for the consultation, they will get a better experience and they will assign a higher value of that experience to that client, to the contractor, simply because he charges $500 more. You can argue with me all day long if you want. This is scientifically proven. It's called pricing bias. There's been all kinds of studies where they've had people test three different glasses of champagne. One at like $5 bottle, one's a $50 bottle, and one's a $100 bottle. And overwhelmingly, they say the $100 bottle of champagne or wine or whatever it was tasted better, even though all three bottles of those were the exact same brand. It was the exact same bottle of wine. Simply assigning more, you know, charging more for that bottle, people assigned more value to it. Again, this is scientifically proven. This is not just Brad making stuff up. When you charge for your consultations, when you charge for your estimates, you will psychologically elevate yourself in front of your clients. And at the same time, you will eliminate people that aren't serious about doing the work. It's a win-win scenario. There's a second part of this. When you're doing free estimates for people, and you have like five of them stacked up in one day. How much time and dedication, energy and effort do you put into each one of those estimates when you're talking with those clients? You may think that you're putting in a lot of time and energy, but you're probably not as much as you think you are. And your clients will pick up on that. They will feel like their job's not that important. Conversely, when someone pays you $500 or more for a consultation and you're going there knowing that you're getting paid. You will put a lot more effort into the consultation itself and that experience because you want to make sure they're getting their money's worth. So you actually give a better experience to your clients when you charge them more. I know that sounds crazy to some of you. Some of you love to be the champions of being poor and you run a charity. It's just disguised as, you know, your business. But you literally just run a charity because you want to give away your time and money and resources and all that for free, basically. But whenever you charge them, you actually give your clients a better experience. You want to give them a better experience. Hey, just a quick timeout from the show. In the next 30 seconds, I'm going to tell you exactly how you can transform your contracting business.