You don't have a lead problem. You have a visibility problem. Hey, it's Brad here. It's 2026 and you're still using a tape measure and grid paper to do your drawings. That's why I'm excited to tell you about today's sponsor, iGUIDE. With the iGUIDE Planix R1 camera and laser system, you can capture an entire home in about 45 minutes. all of your measurements, photos, and a detailed floor plan all at once. No hand sketches, no guessing, no more, was that wall 10 foot or was it nine foot? Or, oh man, I forgot to measure the window offset. You just hit start and walk away. That's it. You're starting the job with accurate as-builds. And you can export straight to DXF, DWG, or RVT files so you and your team can get to work immediately. Miss something? Well, you don't have to worry about that because it's all right there in virtual land waiting for you. This is how you avoid costly mistakes. This is how you reduce change orders. And this is how you run a tighter operation. And more importantly, it's how you protect your margins. If you're serious about operating like a pro in 2026, it's time to upgrade. Go to hammerandgrind. com forward slash iGUIDE. That's I-G-U-I-D-E. to order your iGUIDE Planix R1 camera today and start running your jobs the right way. Hey, welcome back to the show. I'm your host, Brad. In today's episode, we're going to be talking about why you don't have a lead problem and why it's actually a visibility problem. Plain and simple, people don't know you exist. A lot of contractors like to use the field of dreams method. Have you ever watched the movie Field of Dreams with Kevin Costner? They build a field out in the cornfield and then all these deceased athletes come and they play. And the whole motto of it is if you build it, they will come. If you build the field, these people will come. That's what most contractors think when they start their business. Well, if I just start a business, then everyone's going to come. Everyone's going to know that I exist and everyone's going to be reaching out because they want me to do their work. Wrong. You do not exist to anyone. The only people that are going to know you in the beginning are your friends and family. And so what happens a lot of times whenever contractors start a new business is they burn through their friends and family network. And so they kind of, you know, they start their business and their brother, you know, it's a pity job. So their brother wants them to come over and tile their bathroom. So they do that. And then maybe they get the neighbor across the street because they see it. And then they get a couple more jobs that way and their uncle wants a job and blah, blah. And they go through all their friends list. And then three months, six months, nine months, a year later, all of a sudden they have no work. The phone just dies. That's because you didn't do anything to actually create a brand that people recognize. So you have to have visibility. How do you do that? It's plain and simple. You have to market yourself. Part of owning a business. is actually marketing yourself. You have to go out and tell the world that you exist and you have to give them reasons to want to hire you as a contractor. So it's all of the above. Whenever people say like, I need more leads. I'm like, what are you doing? Well, I have a Facebook page and I've tried running ads a couple of times and that's it. That's like, well, no wonder you're not getting leads. You're not doing anything. You're barely, barely doing anything. Whenever you first start out,40 to 50% of your effort should be on marketing your business. 40 to 50% of your effort and time should be marketing your business for the first six months. You're not going to probably have jobs lined up to where you're doing job after job after job. You may have a couple of weeks, a couple of days here and there, a slow time here and there. You need to be marketing when you're not working. And then you need to be marketing before, during, and after you're working. This is one of the things that contractors and business owners, for that matter, they don't realize how much effort you have to put into marketing your business. It's a non-negotiable. We've all seen restaurants in our town and you're driving down a new part of town and you turn down this street that you hardly ever go down and you see a new restaurant that you didn't know existed. right? Because you haven't been down the street in like six months or a year, two years. You go down the street and it's a, let's say it's a new taco stand and you love tacos. So you decide to stop there for lunch, right? And you have lunch and you love it. It now becomes your brand new favorite taco stand. The only way that that taco stand got you as a client is because you just happened to be driving down the road and see that place and be hungry to want to go and eat there. And you had to like tacos. If you had turned on a different block, if you had went down a different way, you would have never seen that because those taco stands and those new businesses, they don't do anything to market their business. That's why they say location, location, location, because if you're not going to market your business, but you have a great location with tons of foot and car traffic, then that alone can be enough to raise awareness. Right. But sometimes you get these people that want to open up a restaurant or a store like three blocks off the main drag and nobody goes down there and they do nothing to market because they just think it's going to be word of mouth. Every time I talk about marketing, I always get the one person in the comments, right? I've been doing this for 100 years and all my work is word of mouth. Guys, that is not the norm. OK, there's so many factors that go into that. that can determine why that's true. This contractor may be a one-man show and only does six jobs a year. So he doesn't need a lot of leads and a lot of jobs to stay busy. He can just do one job for three months, do another job for another two months, and so on and so on. And that's how they've been doing it their whole life. That's not a business, really. That's just, you're just self-employed. That's not the same as somebody that's like, I want to grow a business. I want to have employees. I want to have a team. I want to build my business. You can't take that same philosophy of I just work, you know, all my work is referrals and then apply it to a scaling business. It does not work, period. Right? So if you're only doing two jobs a year and you do all the work, sure, you don't need anything. You can just do word of mouth. But for the rest of you listening, you cannot rely on word of mouth until you're like four, five, six, seven years into your business. Because over that period of time, you've built up clients and you're getting referrals from those clients. And the more clients you have, the more opportunities for referrals. So there is a point in which all of your work can start to drive word of mouth, right? But if you don't do word of mouth, I mean, if you don't do any marketing in the beginning, you rely on word of mouth, you're never going to make it to four or five, six years in. Because people are, you're not going to know you exist and you're going to go out of business. You're going to run out of money. You have to make sure that you're being visible. So what does that mean? Right, I hear you're visible, but what does that mean? Well, you have to understand that there's visibility, there's marketing, there's branding, okay? So the lie about branding is branding is not just logos, colors, and fancy websites. Okay, branding is what people say about you when you're not around. In other words, like your reputation. So it's reputation plus consistency. plus perception. What is your reputation? How consistent are you with your reputation? And then what is the public perception about what you do, right? All three of those kind of combine to create a brand. Now your brand does include logos and colors and websites, but those in and of itself are not a brand, right? So if you're not consistently seeing, then you don't have a brand. So we use the word brand and branding to really mean that you're doing You're making an effort so that everyone knows who you are, what you do and what you stand for. And you consistently tell everyone that across all platforms and mediums. OK, that's kind of what a brand is. So the game here is visibility. So we talk about brand, what that is. Now we're talking about visibility. OK, marketing equals attention. Attention equals trust. So if people see enough of you, they start to trust you. that you maybe know what you're doing, or that you are going to be reliable, right? So what you need for visibility is you need frequency, you need familiarity, and you need proximity. So you need frequency, you need to show up often for your potential client base, right? Your ideal customer avatar. You've heard me talk about that. It's just, who is my target demographic? So you need to show up frequently for your, ideal customer avatar or your demographic. Your familiarity is like the same message in the same style. Now, this also applies to like colors. So let's say your colors of your business are green and yellow. Okay. You're a landscaping company. Everyone wants to use green and yellow. It's overdone and you're not going to stand out, but let's just say that's what you do. So you like green and yellow, right? But you drive a blue truck because it's a truck that you had. You already had that truck when you started your business and you think it doesn't matter. So you have a blue truck and you put your logo on the side. And so now you're driving around and you're telling everyone that your business is blue, yellow and green, right? Even though you don't have blue and they see it and maybe they go to your website and your website is like all black with white letters because you just like dark. You think it's cool to be dark and black. And then you have inconsistency. across all of your mediums. If I see a truck and my colors are, the colors are white and yellow or green and yellow, I see a yellow truck with green letters on it, right? Then I go to the website and I see a green website with yellow letters or a yellow website with green letters. And I see you in the picture and you're wearing a green shirt with yellow logo on it. That's consistency across different channels. Whenever you make video content and you put like a theme to your pictures or your videos, you're using your logo, you're using, you know, you're putting some colors in there to match your theme. Right here, if you're watching the landscape view, you see my logo right here behind me. There's my logo on the wall, the hammer and grind logo of the podcast. Okay. Now I also have the profit club. So today I'm wearing my profit club hat and my profit club shirt. If I wear my hammer and grind shirt, I make sure to wear my hammer and grind hat, which I have over here on the wall. I want to be consistent in what I'm wearing, right? And I have certain colors of shirts and stuff that I wear. I want consistency across the board. Familiarity. This is like more about the message, more about the way you do stuff. If you're trying different things, every time you're putting out content, then you're not familiar. Like you... you seem like a different style or a different person every time. So if you have like, you know, five employees and every time you do a video, a different employee does a video and you're posting that every day, someone who's scrolling, who may be following you, who may be seeing that, it's not familiar because it's a different person every day, right? Now there's nothing wrong with including your team, but you need to make sure there's some level of consistency in the familiarity of what you're doing. And then the proximity. Most people think marketing is, I run an ad or, you know, I put a Facebook ad out or I put a billboard on the road or whatever, like you do one little thing and then everyone's going to see that and that's it. If your demographic doesn't use that platform or doesn't see or doesn't live in that area or doesn't use that medium, they're never going to find you. So part of your job is once you know what your demographic is. then all of your marketing efforts should be focused on them and within the proximity of who they are. Now, I mean, obviously, you know, we're going to have clients like all over the city, right? But if you're going after people that are like high net worth or they're doctors or lawyers, or they have a certain makeup, you know, they're typically family, they have kids, whatever, they're going to live in certain zip codes. They're going to live in certain subdivisions, right? So if I'm not going to go to, if I'm looking for people that live in homes that are half a million to a million, I'm not going to go market my services in the neighborhood of homes that are one to 200,000, right? Because the proximity is not there. My client is never in that neighborhood. So all my effort there is wasted, right? So if you're doing things like just doing blanket marketing, you know, blankets, direct mail, you're doing. things like Facebook ads and you're just doing open to everyone, you're going to get bad people, bad clients, but you're also reducing the effectiveness of being in the proximity of the people that you're looking for. So let me use this example. Let's say we're going to use a subdivision, but we're going to talk about Facebook ads. So let's say Facebook ads. I'm going to run Facebook ads. And with Facebook ads, you can do targeting, right? You can target different demographics, different people. So if I was going to go and hang door hangers in a neighborhood, right? I would, and let's say I have a hundred door hangers because I have a budget, right? I have a limited budget. Wouldn't you want to go hang the door hangers in the subdivision of the people that are your ideal clients? Most of you would say, yeah, that makes sense. But if you take the door hanger, and you swap it out for a Facebook ad, you're not doing that. You're just blasting it to everybody, right? So this is why you hire professionals. And I understand there's a lot of scammers and people out there that suck at marketing and they take your money. I get it. But if you hire a professional and know what they're doing, they're going to know how to target the right people. Okay, so let's keep going. Here's an example for contractors where you can get frequency, familiarity, and proximity. Facebook groups, specific Facebook groups for specific types of people, for demographics, local community pages, job site content, before and after photos of what you're doing. Now, I've always talked about, like if you're doing marketing, if your target demographic likes golf, like the majority of them like golf, then I would be making golf content, right? I may go to the driving range one day and record myself doing, you know, taking hits and stuff and doing different things. I may shank a ball off to the right, you know, and I turn to the camera and say, you know, I may suck at golf, but I don't suck at remodeling bathrooms, right? So if you're looking for a professional to do that, or like I suck at golf because I spend all my time working for my clients providing beautiful bathrooms. The thing is, is that the person playing golf who loves golf is going to stop the scroll. They're going to stop and look at anything that's golf related because they love golf. If it's boating, if you like to do boating and that's where your people boat, you're going to create boating content, right? If they like doing hunting, you're going to create hunting content because that's the proximity to the types of people that you're working for and what they like. You understand what I'm saying? You can't just throw a big net out in the lake and just haul in whatever you get and think that you're going to get clients that way. Because you're going to get 16 crappy clients, one really good client, and maybe three okay clients. Because you just threw a net out there. And then you're wondering, like, man, all these people that call in suck. I call them back, they don't answer. You know, I give them a call and talk to them, and then I never hear back from them. Yeah, because you're marketing to the wrong people. But we're talking about visibility here. I don't want to go too far into marketing. We're talking about visibility. So here's a... Three Pillars of a Story Brand. Now there's a book by, what's his name? I'll have to think about it. Donald Miller, that's his name. There's a book by Donald Miller called Story Brand or Creating a Story Brand. Okay. And this is, it's a really good book. I highly recommend you read it, but it's about how you create a strong brand using stories. Okay. But there's three pillars of a, of a strong brand or a story brand. The Clear Message. What do you do? Who do you help? And what problem do you solve? It's that simple. Who do you do? Or not who. What do you do? Who do you help? And what problem do you solve? You need to answer those three things on every video and piece of content that you make. So here's bad. Here's a bad example. We do quality work. Barf. Every time I see a contractor that has, we do quality work, I just want to puke. Because it's so generic and so unoriginable. And actually, most people that say we do quality work actually don't do quality work. They actually suck at it. They're just trying to use it as a way to get in there, right? Bad is we do quality work. Bad. Good. We help homeowners fix botched remodels and finally get it done right. And that's just an example. We help homeowners turn their home, you know, turn their house into their dream home. That's a good hook. Like that's a good marketing. We help homeowners. We help busy professionals turn their home or turn their house into a dream home, right? That's a good message. Not we do quality work. Not one call does it all. Not we do it from the foundation to the roof. You're not specifying anything. You're not specifying anything. We help professionals turn their, you know, bathrooms into dream bathrooms. Something like that. The other thing is you have to have consistent identity, consistency within your identity. OK, so you have to have the same tone, the same style, the same type of content. People should be able to recognize you instantly. Hey, you're the you're the the water heater guy. You're the guy that you're the Bigfoot guy. Well, my clients, past clients, Chris has Bigfoot Blue Mountain Bathrooms. He's got a big Bigfoot mascot. He gets recognized by the mascot. He's created a strong brand. Oh, I know you. You're that guy. I know you. You're, you know, you do that. I've seen your commercials. They're great. I've seen your ads. I've seen your videos, right? So if you're consistently putting out the similar stuff, people get to know you and they get to, it's familiar, right? You become familiar. You become a household name. So same tone, same style, same type of content to the point, like I said, people should recognize you instantly. Examples are like always direct and blunt. That is my style. I had a call yesterday with a contractor and he says, I like your style. You're a no BS, you know, very direct person. Yes, that is my style. My podcast and my videos have a certain style to them. I'm always direct. I always, I don't beat around the bush. And, you know, some people love that. Some people hate it. Because people are going to like different styles and different people and different things and all that, right? So part of knowing who your demographic is, is not doing stupid stuff. Hey, just a