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Hammer & Grind : Built For Contractors

Hammer & Grind : Built For Contractors

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    Hammer & Grind : Built For Contractors
    Episode•April 13, 2026•49 min

    EP266: From Startup to Success: Chris McManus on Growing a Multimillion-Dollar Landscaping Company

    You start with a plan and a lot of passion. But when things don’t go as expected, one lesson hits fast keeping overhead low can make or break your business. In this episode, Brad and Chris talk about: Turning a side hustle into a full-time landscaping business Costly mistakes and lessons learned along the way Why low overhead is key to staying profitable Simple marketing that actually brings in work Hiring the right people and building a strong team The vision for scaling and long-term growth Mentioned: Website: https://gclandscapinginc.com/ Instagram (Business): https://www.instagram.com/gclandscapinginc Instagram (Personal): https://www.instagram.com/chrismcmanus151 Facebook: https://www.facebook.com/gclandscapinginc Email: chris@gclandscapinginc.com Link to Resources: This episode is sponsored by iGUIDE — the smarter way to capture, measure, and market your projects. With accurate floor plans, immersive 3D tours, and detailed property data, iGUIDE helps contractors and real estate professionals showcase their work with confidence and precision. Learn more at https://hammerandgrind.com/iguide Grab Brad's tell-all book: The Contractor Profit Blueprint https://thecontractorprofitblueprint.com Help us get the word out to other contractors by leaving us a review or sharing our podcast! Hosted on Acast. See acast.com/privacy for more information.

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    Transcript

    0:02

    We live in that world of instant gratification, and I'm sorry, but that just, it just doesn't work like that. It takes a little bit of grind to get any point of success.

    0:11

    Hey, it's Brad here. It's 2026, and you're still using a tape measure and grid paper to do your drawings. That's why I'm excited to tell you about today's sponsor, iGUIDE. With the iGUIDE Planix R1 camera and laser system, you can capture an entire home in about 45 minutes.

    0:31

    all of your measurements,

    0:32

    photos, and a detailed floor plan all at once. No hand sketches, no guessing, no more, was that wall 10 foot or was it nine foot? Or, oh man, I forgot to measure the window offset. You just hit start and walk away. That's it. You're starting the job with accurate as-builds. And you can export straight to DXF, DWG, or RVT files so you and your team can get to work immediately. Miss something? Well, you don't have to worry about that because it's all right there in virtual land waiting for you. This is how you avoid costly mistakes. This is how you reduce change orders. And this is how you run a tighter operation. And more importantly, it's how you protect your margins. If you're serious about operating like a pro in 2026, it's time to upgrade. Go to hammerandgrind. com forward slash iGUIDE. That's I-G-U-I-D-E. to order your iGUIDE Planix R1 camera today and start running your jobs the right way.

    1:34

    Hey, welcome back to the show. On this episode, I have a very special guest, Chris McManus with GC Landscaping. Chris, welcome to the show.

    1:42

    Thanks, Brad. I'm happy to be here, man.

    1:44

    Give us a little bit of background about who you are, what you do before we get into it.

    1:49

    Yes, my name is Chris McManus, located in Western North Carolina, and I run... GC Landscaping, among a few other businesses. 29 years old now, grew up on a farm, and yeah, pretty much been doing this straight out of high school.

    2:05

    Okay, so let's get into it. What made you decide to go, well, first, what made you decide to start a business, and what made you pick landscaping?

    2:13

    It's kind of a longer backstory to that. I grew up racing motocross. I wanted to race it professionally. Kind of got to the point where I was doing that, you know, semi-professionally, traveling all over the country. doesn't pay the bills too well. And, you know, my parents were great. They were very supportive. But, you know, I turned 18 and they're like, hey, you know, you can you can live here. You can save some money. But, you know, we need you to kind of start covering the bills. I'm like, yeah, OK. So needed something flexible. I knew I did not like school at all. Didn't really like listening to people either. hey, you know, I'll mow some grass. I borrowed a lawnmower, borrowed a weed eater. I think I bought like a $400 little trailer and pulled it behind by a motorcycle van and I just started mowing grass while I was racing. And did that for about two-ish years, probably kind of a little side dig, if you will, just enough to pay the bills. And, you know, about that time, I was like, all right, the motocross thing's not going to happen. And the, you know, quote unquote landscaping company was starting to get its, you know, legs underneath it and it was starting to take off. And I was kind of like, well, you know, I'm going to... Just take all this drive and energy I'm putting into this sport that's not working, and I'm going to put it in this business because I don't know what else to do. I don't really have any other skills or passions, I guess. So I'm just going to see what happens, and here we are.

    3:31

    So was the lawn care just because that was like the easiest thing to kind of get into or what?

    3:36

    I mean, pretty much. It was low-cost entry. Like I said, I liked working outside. I liked working with my hands. Kind of grew up with an entrepreneurial family a little bit. Like everybody did, you know, grandpa did this and the other grandpa did this and dad did this. Gotcha. It's kind of like, you know, just liked working on stuff and liked the gratification of, you know, striping up the lawn and trimming bushes and all this stuff. So it's just kind of, I don't know, those things just happen in circumstance, you know, like it's just kind of there and we did it and it kind of snowballed from there.

    4:08

    Yeah. It's interesting. Like a lot of people that that happens, you know, very few people are like, I want to do this. This is, you know what I mean? Like when my wife's one of those people, like when she was like 12 years old, she was like, I want to be a physical therapist. And then from that point on, everything she did was to be a physical therapist. But I think some of us are just like, it's whatever, whatever the wind was blowing that day, wherever we landed, it's kind of what we go with, right?

    4:34

    Mine was just, you know, hey, I'm going to be a motorcycle racer. And then, you know, when that finally realization came that, hey, that's not going to happen. Like I said, I just, I didn't know what else to do. I knew I didn't want to go to school and I was already doing this. So I'm like, all right.

    4:48

    I feel like I've seen your name before in motocross. I don't know. Like, is there videos and stuff on the internet about you or?

    4:54

    Yeah. I mean, I'm sure there's some. I've been at it for, I don't know,17,18 years. It is since I was a little kid. So I'm sure there's something out there.

    5:02

    I just feel like I've heard that name before. I don't know. Maybe it's just a coincidence thing, but. I've heard in motocross, like unless you're factory sponsored, you're pretty much, it's going to be difficult to do well.

    5:16

    Pretty much. I mean, you can kind of get to a certain point without that. And then, yeah, you need to be picked up by a team to be able to pay bills and make a living. And I just, I never got to that point. Honestly, I can remember it like it was yesterday. I was up in Indiana, awesome track. Bike was almost perfect. Brand new gear looked great. Just should have been just a, you know, one of those killer days. And I think second lap, I was exhausted. I'd probably worked 60 hours that week mowing grass and had an 18-hour car ride. And on a third or fourth lap, I'm getting lapped by one of the pros at the time who was like a year younger than me. And it just hit me like a truck. I'm like, I'm done. Like, I just got, I missed it. We're done. And I remember just crying like a baby all the way home, you know,16,18 hours home. Because that was like, dude, that was your whole life. This is what it is, man. I mean, looking back, I'm glad it didn't work out. I think I'm too creepy, frankly, for what that pays. But just wanted a sense. It's like, all right, time to go to work.

    6:17

    I was going to say, you probably don't regret that decision now based on where you're at. You probably don't regret not being able to race professionally. Not at all. Awesome. So, okay, so you got into lawn care and you started, I'm sure that branched into landscaping, all kinds of things. Did you have kind of like a, once you got into the, once you decided to do it full time, did you kind of have like a vision of where you wanted to take it or was it just kind of flying by the seat of your pants?

    6:46

    I'd probably say the first two years of doing it was just straight flying by the seat of my pants. I knew I wanted to be a big company. I wanted to make a lot of money. You know, I wanted to be known for just communication, good quality, et cetera. And I remember I was mowing grass, but I only had one or two employees. you know, just listening to music all day in your headphones. I'm like, there's got to be something more productive I can be doing, you know, while I'm sitting on a mower. So, you know, found out that, hey, there's this app called Audible and there's all those killer books on it. To start knocking out books left and right. Like, I mean, it was that first year I knocked out like a book a week almost. Like I knocked out 40 or 50 books. And that was just, that really started to open my eyes to, I guess, what's capable for what's out there. So then I started kind of formulating a vision and it's like, all right, I want to get this thing to a $5 million valuation. And then I want to exit it. Like I didn't know people built businesses to sell. So like, all right, I'm going to get 5 million. I'm going to sell for 5 million and then I'm done and then it'll work again. Right. And then of course we, you know, obliterated that number. And as you kind of get older and you grow up a little bit and things change, it's like, all right, I don't think 5 million is my number. And that's, you know, we kind of moved the goalposts there and we upped that to the $25 million valuation. So that's kind of the objective now.

    8:04

    Gotcha. How long did it take you to get to the $5 million?

    8:08

    Probably four years, four and a half years.

    8:10

    Okay. And at that point, like how many employees did you have and kind of what was your, how was your business structured at that point?

    8:19

    I mean, honestly, man, that was probably only three years ago, two and a half, three years ago. I think we were probably running six, seven guys at the time and didn't have any like admin office help. Like I did all that. I did all the selling, did all the admin stuff. I still kind of help in the field some as needed, but was mostly out of the field. I think we were running, probably running four or five crews at the time. And, you know, basically. Two or three of those crews were doing landscaping and two or three of those crews were doing lawn maintenance. We were just leasing a little piece of real estate for my parents, actually, the same little shop. We used to do all our motorcycle stuff out of a little half acre lawn. I was just leasing it from them. I had a little, it was a 10 by 20 shed as my office ran power to it. And that was my, I had a port of John outside. So that was our, that was our restaurants. Yeah, that's, that's what it looked like then. That's, honestly, man, it's kind of hard to believe. You don't think about it. It's only been two and a half years ago.

    9:19

    Yeah, I mean, clearly easy to say that you had very low overhead from a property and all that stuff perspective.

    9:26

    Big time.

    9:27

    Which helps, right? You know, a lot of guys would like want to get out there and get an office and buy all this equipment and just jack up their overhead early on. And it's just like you're just going to slow your growth when you have all that overheads bloated like that. It sounds like you just kept it lean for as long as possible.

    9:43

    I kept the back end stuff super lean. I'm horrible. I'm right there with it, with the equipment and the trucks. Because again, up until honestly, man, probably a year and a half ago, two years ago, when I got to the point that we were getting so big that those numbers were biting me. You know, hey, we're super busy. I don't know if we're making money or not, but my checking account's got more money in it this month than we did last month. So I'm going to go buy $200,000 more worth of trucks and another skid steer because we got a lot worse to do. Yeah. So that side overhead was getting, it was heavier than it should have been. And I think looking back, one thing I've learned really just like the last six months was talking to a good friend of mine and he's like, man, you got to hire the back end first. Like you got to get those systems dialed down and just, you know, what's the client experience look like? You got to get stuff nailed down. And that's something that we, frankly, were absolutely terrible with up until a year ago. Like that's been my focus the last 15 months probably is like we got to. Instead of carrying all this on my back, which frankly is pretty much what I was doing. I had great field guys, but everything else I was carrying. It's like, all right, we got to get some office people in here. We got to get some better software in place. I've got to get better on my numbers or I'm going to run us into the ground. Not that we weren't making money, but just cash flow wasn't great. Because we just have a lot like a whip sheet would be insane and have a lot of money just unbilled. I kind of have months of lawn maintenance that just hadn't been billed yet. I mean, hundreds of thousand dollars. Because this was my focus. My focus was get the jobs done, make the customer happy. Yeah. We definitely came a little ways in the last 18 to 24 months.

    11:16

    So now what do you have? Do you have an office manager? What's your structure now?

    11:22

    So now we ended up about a year ago. We got a 7,000 square foot building with a couple acres all fenced in, gated, all that stuff. So we got into that. I was able to buy that actually, which was killer. I've hired a general manager and I've hired what we call an account manager and a production manager. So each one of those is layers to, you know, customer facing and, you know, kind of dealing with some more of the day-to-day stuff. And like right now, these days, my main focus is recruitment and sales is primarily my day-to-day roles. Okay.

    11:56

    So you still handle all the sales. Do you have any other salesmen or is it just you?

    12:00

    I handle about half the sales. My account manager handles... Probably 95% of our lawn maintenance sales.

    12:07

    So your account manager kind of runs a lot of the lawn care side of it, the maintenance, general maintenance stuff. He's selling those. And then you're doing probably more of the larger projects, the new construction, the pools and stuff like that, I would imagine.

    12:22

    Yeah, I'm doing the stuff that's, I mean, I still have some small ones, but most of the stuff that I'm selling is, you know,50,100,200 grand plus.

    12:29

    Gotcha. Okay. I'm curious, how did you go about finding your general manager? Because I know that's kind of like a, that's a big milestone for a lot of people is that, you know, install a general manager. How did you go about finding that person?

    12:42

    Yeah, I've known this guy for probably four years now. We got introduced forever ago. He actually came out of Charlotte, which is only about an hour east of us, and knew he was kind of over Charlotte and was wanting to finally get up in the mountains. That's where he was, you know, grew up and raised. And he was in. He'd worked for a handful of different landscaping companies through his career, all in some sort of, you know, operations manager, general manager, account manager, just various roles. So had a wealth of experience, and I finally just put together a good enough offer to get him up here. I do think that that's something that people overcomplicate a lot. I think if you can find a solid leader that's got, I mean, of course, experience is huge, but it's, in my opinion, that's not a have to, and I think everything's pretty trainable.

    13:26

    Did you have, like, At this point, when you hired him, did you already have like pretty much all the systems in your business figured out? Or was there still some things that he had to help implement? Or how did you navigate that?

    13:39

    I had the introductory phase figured out. Like I knew how to sell the work. I knew how to schedule work. I knew how to get the customer to buy and for us to show up and do the work. As we got bigger, one thing that I was lacking in was, I hate to say policing employees, but. I don't know a better term for that, just kind of managing some of the smaller stuff, you know, making sure the trucks are getting washed on the right days, making sure they're coming in on time and not getting a bunch of, you know, unapproved overtime, making sure the trucks are fueled up, equipment's running, you know, inventory's good. And honestly, even some of the financial stuff he's helped me tremendously with. Just, again, kind of some of the more granular stuff that I'm not good at. I'm more of a bigger picture guy. So, you know, he was able to help me with quite a few of those.

    14:21

    Okay. All right. So you knew about him and you kind of were... uh you had him in kind of as a picture of like someday maybe i might bring this guy on and then at some point it everything connected um you said you knew him for like four years you knew about you knew of him for like four years

    14:36

    yeah yeah we had met a good four or five years ago probably it's

    14:39

    interesting because i have i know a lot of other people i have some clients that are kind of the same boat like they They had a relationship of some kind with this person, you know, whether it was an account manager at a vendor or some other way. And then over years, they develop a relationship, and then that person ends up coming on and being a general manager. I would think that that probably happens more times than you just post an Indeed ad, and then you find a general manager that you've never met before.

    15:10

    Yeah, I think, and of course, it probably depends on the business and the size and location and all that stuff. In my opinion, those key people, you know, Indeed, ZipRecruiter, you know, Facebook, that's probably not where you're going to find those people. They're going to be found through, you know, networking, connections, relationships, etc.

    15:25

    And I think a lot of times those are, those happen. I was just, one of my clients today was talking to her yesterday that one of the people that he works with, like one of the vendors and stuff, there was an admin girl there who just through conversation brought up that she was, not really happy and was looking for another opportunity. And then now all of a sudden he may have an office manager, you know, that comes on board. He wasn't really looking for one and it just happened to have a conversation. And then they just kind of all the stars aligned, if you will. But I think a lot of that stuff just takes time. Like you have to develop those relationships over time.

    16:00

    I agree. And I think you got to be willing to prove yourself out there to, you know, take the extra three or four minutes, maybe to talk to that person or talk to that vendor. That's something I'm horrible for is I'm just, I'm all business. I'm not good at that. But as I've gotten older and kind of realized the importance of all that, I've tried to take the extra step. Cause like I said, that's, that's 90% of my day to day now. So that's, you know, if we need somebody and can't find somebody, then I mean, that falls on me. Like I've not been doing my job good enough. Yeah.

    16:25

    That's so important. I mean, I was the same way. Like it was just like all business. I've had clients that are, they're literally telling me like, or even leave a review. Like, you know, Brad does great. They're, they're, those guys are great, but he needs to smile more or like. He needs, you know what I mean? Like he needs to.

    16:40

    I've heard that.

    16:41

    And it's like, well, I'm trying to, you know, I'm trying to be professional and I'm trying to give you the best experience. And I'm like, you know, it's like, yeah, but can't you just say hi? How was your day? It's like, no, I don't have time.

    16:51

    Yeah. So I get that. I actually had, this was just yesterday morning. I took a lead call and I guess it was last week, but I met him out there. It's property yesterday, new build. And I rolled up like, wow, you're, you're younger than we thought. You sounded like a grumpy old man on the phone. Like, oh my God. I got to work on that, man. I'm sorry.

    17:10

    I don't know if you do this or not, but I always have my clients listen to their sales calls. Have you ever recorded your calls and listened to yourself?

    17:16

    I haven't. I should, but I haven't.

    17:18

    It's one of the best, honestly, it's one of the best feedback that you can get. I mean, I do the same thing. The way you talk is not the way that you actually sound. You know what I mean? And so a lot of times you think you're being funny about something and then you listen to it again. It's like, man, I sound like a jerk when I said that. It's really good tool. Honestly, listen to yourself when you're on a sales call or talking to people. We do it all the time. It's really good. But I'm just like you. I'm just saying all down the business. Let's get to it. It's taken me a long time to overcome that. And I was in the military. So it's like even worse because, you know, the military, it's like I give you an order, you execute, no questions asked kind of thing. And it took me a long time to really learn like how to be a leader, like how to how to lead people. You know, not tell them what to do, but actually lead them to want to do that for you. So that's definitely something I resonate with for sure. Okay, so how did you, as you started expanding and doing more services, like how did you decide to get into pools or to get into some of the other services? I'm on your website and I was looking at all the different stuff you guys do, which is a lot. Like how did you decide to get into these different areas?

    18:31

    And I agree. I have this battle with myself a couple times a week. Like I really sometimes think we're doing, we're doing probably too much. You know, we're a mile wide and then sheep. But on the flip side of that, I look at some of these really big successful companies and they're doing the same things. You know, so I'm like, okay, well, if they can do it, why can't we? So anyway, you know, we started out, I think like when you start mowing grass, all these guys like. You know, they're going to ask you, hey, can you trim my bushes or can you put some meat bulge out? Like that kind of goes hand in hand. And then that kind of evolves into like, all right, can you fertilize the yard? Can you reseed the yard? Or, hey, I want to add this flower bed, put a couple of plants in. Like it's kind of all a natural evolution, I guess. And then like for us, as we got into kind of higher tier clientele, I guess, especially on the residential side, it's like, hey, you know, I've got a couple of irrigation leaks. Like, can you, you know, can you fix those for me? I'm like. Yeah, absolutely. It's no problem. No clue how that works. But yeah, absolutely. So self-thought on that stuff. I mean, none of it's rocket science. So, you know, figure it out, teach the guys. And now I don't have to do much with that. You know, went and had, of course, you know, carry a license for some of that stuff. And then the rest of it, in my opinion, kind of goes hand in hand. Like, you know, if you want a fire pit or a patio, stuff like that. And then the pool thing, you know, I grew up watching that show, Insane Pools. Okay. Which I think probably a lot of us have. discovery. And it's like, I just remember thinking, I'm like, it'd be so cool to build something like that. And then probably two or three years ago, you know, as we're doing these awesome patios and landscaping around all those new pools, they're like, yeah, our pool contractor, we weren't really happy with him. Like, we wish you did pools because we'd, you know, we'd hire you. And I'm like, well, yeah. And then it got to the point where like, I was turning down pools. Like, like, hey, why don't you put a pool in? I'm like, no, I'm sorry, we don't do that. Like, we'll do everything else, but we can't pool in. And you turn down enough of those and it's like, you know, maybe we should put some pools in. Like, this is crazy. So I started putting some feelers out there about a year and a half ago. And, you know, there's not a lot of competition in our area. There's just a handful of people that are doing pools. And I personally know of several of them. And they're all just, to be honest, they're kind of getting up there in age. And I'm like, I wonder if somebody's being ready to retire. So anyway, I put some feelers out there and ended up making a deal with a lady that was ready to sell. Been in business 40 years. Ended up acquiring her, I think, January, January, February of 2025. It's about a year ago. And that was kind of the goal. It's like, okay, we're going to, you know, we're going to buy all this experience in one go and just kind of figure it out. And so we kind of got all the 40 years worth of connections and relationships and knowledge and all that stuff. And then it's kind of just took off from there. I think we did 10 Fools last year and I think we've done three so far this year. So it's... It's getting there for sure. I mean, that's been a fun, challenging, but it's been a fun learning curve.

    21:16

    When you bought this lady out then, did you like bring on all her staff or how did you? Okay.

    21:24

    Yeah, it was a pretty small company, but it came with, yeah, it was five employees. And once we got the deal done, you know, we kind of, I did a one-on-one with each one of them and said, hey, you know, love to have you. Here's a, you know, $1, $2, $3 an hour raise. You know, I bought this out because of the people. Like I had no intentions. I'm not really changing a lot. I just wanted to do that. So we ended up kind of getting that done. And then we took all the construction aspect, which they weren't really doing a lot of as they aged out. They were just kind of selling it and giving it away. We brought all that in-house to the landscaping company. And then that's where the full retail store came from because they were running the store. They were doing like, you know, liner changeouts, services, water testing, selling chemicals, all that stuff. So all the new construction, you know. Came under, you know, my guys now and my equipment and landscaping company. And then the pool store with service and sales is its own entity, kind of off to the side.

    22:14

    Okay. I wasn't aware that you actually had the whole, the retail side of it as well. So the guys that you hired from her, like, did they have experience on how to build pools or how did you, like, figure out how to build pools?

    22:27

    Yeah, I mean, yes and no. They knew some of it. Again, wanting to acquire them was getting all the connections. And, you know, we got with all their vendors and I was really fortunate. They had one or two guys that that's basically almost their role is to, hey, you know, you sell more product if you develop more pool builders, because then these guys can buy more product. Right. So we were really fortunate. We had a vendor, a vendor, too, that had a guy still comes and helps us if we have a trouble spot. So he's taught me a lot. Other connections that the seller has, have taught me plenty. And then. Again, a lot of just self-learning, which that's where the challenging part comes in. We screwed up plenty, but I think we're getting pretty good at them now.

    23:06

    I was going to say, I mean, pools aren't cheap. So that would be, I would think for a lot of people who are thinking about venturing into pools, like, I mean, you could lose your butt on a, you know, if you don't really have some way of knowing what to do or have some deeper pockets to be able to cover some of those mistakes. I mean, I would think that you can get in deep trouble pretty quickly on a pool.

    23:28

    Yeah, our second, no, third pool last year, we lost 109 grand on them. Oh,

    23:33

    wow. Was that just what happened

    23:34

    on that one? Yeah, that one, no, don't hurt. Subcontractors primarily, I'm not going to lay the blame on them because it was my fault. But yeah, we had some stone naisons coming out there and doing coping for the pool. And when they went to pour what we call a bond beam, which is just like an eight inch, basically, footer, if you will, around the top of the pool that our coping sits on. You know, we had the pool done. We'd already took it off pressure. It was backfilled at that point. Didn't have water in it, but, you know, it was ready for water, basically. And they came around to the coping, and they used 36-inch form stakes to form that long beam. Well, my plumbing's only 32 inches deep.

    24:08

    Oh, so they hit the hips on me lines with it?

    24:12

    Yeah, in six different spots. And, again, my fault not having it marked and not being on pressure. So they got done. The next day, we poured 21 yards of concrete pool deck. And then about two days after that, we had water in the pools and we go turn on the pump and everything. And there's mud everywhere, leaks everywhere, water coming through the concrete. Oh, man. Yeah, we got to demo out 21 yards of fresh concrete and hand dig everything up and replumb the whole pool, re-backfill, re-pour all the concrete. It was fun.

    24:43

    That's, yeah, that's not a good time. Hey, just a quick

    24:46

    time out from the show. If you're a frustrated contractor who's dealing with low profit margins, stuck working on the tools every day, or doing free estimates for people who are never going to hire you in the first place, I invite you to my private contractor community, The Profit Club, where contractors just like you are adding two to three times more profit each year without producing any more jobs and finally getting completely off the tools to never do another free estimate again. So if you're ready to increase your profits, stop doing free estimates and get off the tools, then all you have to do is click the link in the show notes to learn more about the profit club and see how it can easily two to three times the cash in your pocket, give you a proven sales process

    25:26

    that will convert more

    25:27

    jobs with ease and get you off the tools once and for all. And the best part is you can do all of this without

    25:34

    having to produce

    25:34

    more jobs than you currently are. Click the link to learn more. Now let's get back to the show.

    25:40

    You said that was like your second or third one you did?

    25:42

    I think that was, it was technically our third, I think, last summer.

    25:46

    Yeah, yeah, that would be a bad day, especially if someone's like just kind of starting out and wanting to get in the pools. I mean, obviously you have lots of other business and you've had, you know, successes there to help cover some of that, but that's still a bad day.

    25:58

    Yes, that much money still, I mean, it still hurts. It's kind of like everything else. I mean, it's definitely not rocket science. It's not hard to do, but it's also not hard to screw up. So when somebody wants to get into it, I would really encourage it, but I would really, you know, we did it a little different with the acquisition and, you know, maybe some people aren't able to do that. So like, I would almost say, Hey, go work for somebody for six or eight months. That's splitting these things in. Like you'll, you'll learn more in that six or eight months than, I mean, you could ever look up on YouTube. Yeah. That would, that would be my recommendation. And yeah, that was something that I don't think you could ask for better teaching. If you can find somebody that's good, but you can, you know, kind of learn under.

    26:37

    It's so funny because even around here, there's a few pool companies that have been around for a while. But even the ones that have been around for a while, like you hear all kinds of horror stories about not doing good work. And it's like, how can you do something that's, you know, probably minimum 80,000, if not over 100,000 up to 200,000 for a product and not like not do a good job at it? It just blows my mind.

    27:01

    I think it depends. So like, I don't know how familiar you are with it. And I'll have to get too technical or they will waste time, but there's fiberglass pools, there's steel wall liner pools, and there's gunite pools. What I hear the majority of those horror stories is the gunite, just because there's so many moving parts. And typically, at least in my area, it may be different in other areas, but it's all subcontracted. Like you've got one or two guys that are running the pool job, but they're just, it's nothing but subs. And if they're not betting their subs and policing them, and they don't understand enough about the process to make sure it's going correctly. It's pretty easy to get in trouble. And at that point, you know, any quote-unquote fix is going to be pretty crazy expensive. Fiberglass and your steel wall liner is more economical than gunite, and that's primarily what we're doing are those two. And I still hear horror stories about those, but there seems to be a lot less of them because they are certainly easier to put in.

    27:55

    Yeah, I've heard some of the, I mean, fiberglass are probably the easiest to put in. You dig a hole and set it in there, but then you got to deal with like... you know, floating and like heaving and all that stuff too. But this is totally off topic. Did you ever watch Cletus McFarlane? You know what I'm talking about? Have you watched his home building series at all? His videos on his home he's building?

    28:16

    Bits and pieces.

    28:17

    Okay. Well, he built a pool in his backyard. That's the Chevy bow tie emblem. Have you seen that? I have. Okay. I was just watching the video. It was last night or the night before. And they were just finishing the pool. And they were using, the product is like a, it's almost like an epoxy. I don't, you probably know what it is, but it's not gunite, but it's sprayed in and then it's smoothed out. And it has like rocks and glass and.

    28:47

    Yeah, it's on a plaster, but yeah.

    28:50

    Anyways, that's what they put in there. And they were, you know, they were showing some of that. But the guy that, the company that was doing the pools. They said they do anywhere from 30 to 60 pools a week. That's how big of a company in Florida. I mean, obviously a lot of pools in Florida, but I was like, holy crap, that is a operation.

    29:09

    That is a serious operation. And that's awesome. Also, again, very easy for, you know, a couple of those to go bad. Sure.

    29:17

    Oh, yeah, I would imagine. All right, let's talk about, so how did you, as far as marketing your business, like what have you done that's worked well for you? to get as many leads and help to grow and do bigger and better projects over the years. We

    29:35

    don't, Ben. That's what I think we're getting to a point. I've noticed our lead flows. It's not declining, but it's kind of almost getting stale. Like I'm getting enough lead flow to maintain, but not necessarily increase, or at least not increase at the pace I want to. But really the only thing we do, I mean, it's pretty guerrilla style. I mean, we wrap all our trucks. That's huge. That's probably my biggest marketing investment. I think I've ran Google and Facebook paid ads once ever in almost seven years doing this. It's all word of mouth. We're horrible on social media. That's been a push for basically 2026. It's like, okay, we guys, we have to do better. We gotta do better with our website. We gotta do better with social media. Trying to do a lot better with Google reviews, but. You know, we've served hundreds, hundreds of thousands of clients at this point. I think I have 50 or 60 Google reviews. Like it's laughable. So that's a big focus for us. But honestly, it's just, you know, it's word of mouth. I'm not discounting that. Like that's a good thing. But I think if we would have started working the social media and the review aspect of it four years ago, we would be, you know, light years ahead of where we are now. But yeah, very little marketing for us.

    30:49

    Well, I mean, obviously, referrals, word of mouth, is the best type of lead you can get, right? The only problem is it's not scalable. Like, you can't predictably get referrals, you know what I mean? So that's the only downside to that. If people are listening, though, I want to go back to what you said, because I preached this to the choir. He said that you said that you wrapped all your vehicles. And that's such a, I mean, I'm always telling people you need to wrap your vehicles. Oh, yes. And I always get so much pushback from it. So, I mean, obviously you just said it, but what has been your experience directly from your vehicle, Ravs?

    31:23

    Hey, I saw your truck going down the road. Thought I'd call you. Hey, I saw your truck working at the neighbor's house. Thought I'd call you. Hey, I see your trucks everywhere. You guys must be doing really good. We want you to come to our property. Like, it's not a... Now, I've been wrapping my truck since as soon as I was making enough money to grab my trucks. Like, that's just, you know, started with like the sticker on the door and that's better than nothing. But like now we do... It's probably, I don't know, $1,500, $2,000 a vehicle, and we do basically a two-third of a wrap. Something just stands out, and it's like, yeah, those are the red trucks going off the road. People recognize them. They'll run 12 trucks, I think, on the road right now. So, I mean, that's just, it's a rolling billboard.

    32:01

    Yeah. I think. Oh, yeah. I mean.

    32:02

    You can afford $2,000 to wrap your truck. I mean, come on.

    32:05

    Well, yeah. I mean, I don't know. Maybe it's cheaper where you're at, but here it's like $4,000, $5,000, $6,000 a wrap a vehicle, but.

    32:11

    One job. It's worth it.

    32:12

    It's still worth it at that cost.

    32:15

    You get one or two jobs and it's like, oh shit, you know, okay, now it's paid for. So now for the next five, seven years, it's three advertisements.

    32:22

    I had my truck wrapped way back in the day. And this was like really when wraps were kind of brand new, like really coming on mainstream. And it was funny because like within a year or so of having my vehicle, my truck wrapped, people would call me and they go, hey, I see your trucks everywhere, like plural trucks. But it was just my truck. I was the only one. One truck, right? But because I was driving everywhere, doing sales and stuff, it gave the appearance, like you just said, of a larger company. And, you know, whether you agree with it or not, like if you have multiple vehicles, it makes people believe that you're a larger company who's doing well, right? Like you're a trustworthy company because you must be doing something right if you have that many vehicles. When you do have that many vehicles, it just further makes that, you know, drives that home. So I just want to bring that up because it's so important. Like, guys, you have to wrap your vehicles. It's almost a non-negotiable.

    33:17

    This is off topic, but yeah, the guy that I know is kind of in our space, he's talking about, was at a conference a few months ago. Same thing, one truck, it was wrapped. But that truck was numbered, you know, like it was from a fleet. So I think one side said truck 12, and on the other side of the truck, it was truck 24. So, like, yeah, the guy called and was like, yeah, I saw truck 24 out the road. And he's like, oh, yeah, yeah, yeah. Man, one truck. But it's just, you got to be creative. You're bootstrap.

    33:45

    Yeah, I've actually thought about that. I never put numbers on my truck, but I always thought if I were to do that, I would start with, like, truck, you know,8 or 12 or something like that. You don't start at truck 1. It's like you have. I did do that whenever I started using checks. Or not checks. I'm sorry. Estimates. Right. I didn't start with estimate one. It was like estimate 125 or something like that.

    34:10

    I've sent a bunch of these out this month. Yeah. Yeah.

    34:12

    Just to kind of, I mean, I'm not like trying to lie or anything or deceive people, but just to kind of make it seem like we're doing a little bit better than what we actually are, you know, because we're new starting out. So, all right. So what do you think is like, if you had to, if you had to nail it down to like one thing. What do you think is like the most important thing that you've done right in your business that has led to this level of success?

    34:35

    And that's a, that's an awesome question. And I don't know, I've done a lot of things wrong. I've done most things wrong. It's going to be super cliche, Brad, but I would say you just can't quit, man. You can't quit. Like that thought has crossed my mind. I mean, there's days even now where it's like, God, it would be so easy just to be, you know, be done with this. But, you know, if I had to quit that first time. I'd have hated myself for it. It's just, you know, kind of just being able to grind through it, frankly. Just don't, like I said, it's super cliche, but just figure it out, man. You know, tomorrow's a new day. The sun's going to come up. Just keep hustling. Keep figuring it out. It'll get better.

    35:10

    Are you the type of person, though, that you're not really afraid to try something new? Is that, would that be fair? Yeah,

    35:16

    super. Yeah, I'm too far in that direction. Like, I'll, you know, I'm going to take this huge bite. I'm probably going to choke on it and pretty much die, but then I'll start coughing and figure it out. you know, when I've got about 10 seconds left to live. Like it's just, but I mean, that's just how it's been since I can remember.

    35:30

    Well, I think, I think that is, that is actually, um, I don't want to say superpower, but that, that is definitely, uh, a benefit because I know a lot of people that, you know, they're more on the perfectionist side and they're, they don't want to make any mistakes. So they live in analysis paralysis forever. They want to watch, you know, a thousand YouTube videos on how to install a pool. And then six, you know, six months, a year later, they still haven't, you know, got into a pool. And so like what you're saying is like, you're not, you're not risk averse. So like you're, you're, you'd go out there and take a big risk and just figure it out.

    36:03

    But I was, you know, look, I started this, I was living at home. I had no bills. You know, a lot of people aren't, you know, you may have a family, a mortgage, all this stuff. Like when I took the pool thing on, that was a lot of money. I mean, that was high six figures for that acquisition. I was on decent enough financial place for like, I knew I was going to take a hit and I could probably stomach it. And, you know, I had a little boy at home and a wife, but, you know, just tiny little house, slow mortgage. So it's going to be different for everybody on the risk scale. But, yeah, I just never, I don't know. I mean, I heard the same guy that I was talking about that was wrapping the trucks, you know, with the 12 and the 24 also made a great point. You know, you got to break a few legs to make an omelet. And it doesn't really make any sense, but it's basically like you can't be a perfectionist. You just can't. You'll never get anywhere. You'll stay stuck. And it's like, look, it's not going to be perfect. I mean, man, I go back and look at jobs we did three or four years ago, and it's like, this is horrendous. Like, I don't know how they paid us for this. But it's just, you can't live in that world. Just do better, treat the people right, you know, be fair, be honest, be open, be communicative. And you just constantly improve. If you can get that little 1% better every day, it's just, it'll compound. It'll get there.

    37:19

    Yeah. It makes sense. You know, riding motocross is obviously, I mean, you can get hurt pretty seriously doing that, right? And so, like, that makes sense as to why you're not afraid to take risk. I mean, obviously, you're not irresponsible. Like, you're still planning. You're still, you know, you're still making smart decisions, but you are taking a risk, and you're not afraid to take that risk. And I always say, like, I was the poster child, or I am the poster child for what not to do. in your, you know, in your business, in your construction business, because I did everything wrong that you're not supposed to do, right? So learn from my mistakes is kind of my philosophy. But yeah, you can definitely be paralyzed by not taking risk. My wife's the complete opposite. Like she does not like any risk whatsoever. And so we're always, you know, we're always kind of butting heads on that because I'm like, I'm, let's go risk this. Let's try this. Let's do this. Let's see what happens. And she's like, no, I don't want to take that risk. But As a business owner, if you want to have really any level of success, you have to be able to take risk. And then learn from your mistakes as soon as possible. Yeah. Would you agree with that?

    38:27

    100%. As a John Maxwell quote, it's a fail forward fast. It's like, I mean, you're going to fail every day, but fail, figure out why you failed so you don't do it again and then go on to the next thing and do all that quickly. It's just keep it rolling because you're going to screw up to this day, every single day. But it's just, I was talking to a good mentor of I'm not too long ago. And it's like, look, as the businesses get bigger and you scale and, you know, maybe you're doing 20 million revenue,30 million revenue, whatever the case may be, you're still kind of dealing with the same problems, so to speak. You're just a lot better at handling those problems. And I think that strikes home. I mean, at least for me personally, there's stuff that happens almost on the daily here that would have paralyzed me even three, four years ago. And now it's just, I mean, it's just. Part of it is what it is. Move on. No point dwelling on it. Don't waste the brain space.

    39:17

    Well, and the other thing about the entrepreneur journey is like journey is, you know, you're not when you're at 300,000, you're not going to be dealing with mistakes, the same mistakes per se that when like when you're at five or 10 million, like so as you as you grow your business, you're really building your what's the word I'm looking for? You're building your muscle of like dealing with problems. Right. So like you, you have a problem that you think is, you know, when you're at 300,000, you're like, oh my gosh, how am I going to survive this problem? And then you get over it and you're like, okay, I survived it. And then that's preparing you for the next level of problems that are going to be even harder. And so as you're scaling your business, you're basically like graduating your threshold of pain, if you will, of dealing with all of these problems. So I had, I did a podcast episode once where it was like, If I knew every single thing that was going to happen in my business before I started my business, I would never start a business, right? Because if you look back at all the problems, all the things you got to learn, all the things you got to implement, all the things you have to build in your business, it's overwhelming. But luckily, you don't have to do all of it at once. You kind of do it in stages and graduate as you go. So would you agree with that? A

    40:35

    hundred percent. I had this conversation with the, uh, it was actually, there was another podcast last week and it was like, you know, Hey, looking back, would you do it all over again? And half of me is like, there's no effing way. And then the other staff of me, like, well, yeah, I knew what I do now. Yeah. I probably would. Cause you know, instead of taking it six or seven years, I could probably do a year or two. Oh

    40:53

    yeah. Yeah. Yeah. You're you've learned so much that you could go into a new market probably tomorrow if you had to. start the exact same business and be where you're at today in like less than two years probably because you know what to do right awesome all right so we're getting a little bit a little close to the end of time I want to I want to ask like what would you what would be your your best advice for someone listening to this podcast who's you know wanting to grow their business and maybe they don't you know maybe they're not see the light they don't see the path forward maybe they're struggling a little bit maybe they're considering quitting that's what I was gonna that's what reminded me you talked about thinking about quitting I always joke I quit my business like 365,000 times in my head, you know what I mean? But like the next day I'd wake up and everything was good. But anyways, what would be your best advice to someone listening to this?

    41:41

    I'd say I'd probably have two-part answer. I think the biggest thing, and it's, again, it's going to sound like you're beating a dead horse, but it's knowing your numbers, knowing your break-ins, you know, your hourly rates, your daily rates, your weekly rates, what do you got to do here, what do you got to do there? And, you know, I thought I had a good handle on that stuff. And, again, as we scaled and, you know, Like, yeah, you know, we lost five grand on this job. Not the end of the world. Well, now we're talking, oh, shit, we lost a hundred grand or we lost 200 grand. Know those like, and then not only do you need to know them, but like, hey, I just added two more trucks to the fleet. Okay. Make sure your overhead is getting adjusted accordingly because it's just increased. That was something I wasn't doing at all. So make sure, you know, everything's kind of staying in sync as you scale and making sure you're, you know, up to date on your most current costs and overhead and numbers. That would be a big part of it. I think if I'd done a better job that five or six years ago, I could have sent myself a lot of pain and heartache. And again, I'm going to go back to what I said earlier. The second part of that is just push through it. And then you just got to grind it out. It's like it's, I don't care how you sugarcoat it, even these overnight success stories. Well, that overnight success story probably started 10 plus years ago. So it's just, you just got to put in the word. And I see that with so many people, you know, they're in something for six or nine months. I mean, I've even got buddies that have started their own little thing. cool product, good work ethic. And then, you know, six months down the road, they're, you know, making nothing peanuts. And it's like, oh, this doesn't work. I'm like, dude, like you just like stick with that for two years and then tell me that or five years. Like you're, it's just, we live in that world of instant gratification and I'm sorry, but that's just, it just doesn't work like that. In my opinion, I don't know of a single, especially blue collar business that works like that. Like it just, it takes a little bit of grind. to get to any point of success.

    43:24

    It definitely takes a lot longer than what most people think it takes, you know, time-wise. I mean, yeah, there's some people get lucky, some people have connections or whatever, but for the most part, it definitely takes longer than what you think it takes and it can be a grind. So I would definitely agree with you on that 100%. Awesome. Awesome. Any last words of advice for anyone listening? Anything that we didn't cover? Any question I should have asked you that I didn't?

    43:49

    Man, nothing comes to mind. Just... Just say, anybody's out there probably having a bad day, bad week, anything like that. Just, sub's going to come tomorrow. Just keep getting at it. It's going to get better. Just, just say after it, man. Don't, don't, don't quit. Don't give up. Just, just keep putting in the work. It'll, it'll come. It'll get there. I've got a long way to go, but like I said, I've wanted to quit a thousand times over. And every time I'm just, I'm super glad I did and we made it through it. And every, every time that happens, you, you grow and you learn, you know, and it just keeps getting a little bit easier and a little bit easier and a little bit easier. And it's just. Just levels to the game, man. You just got to make sure you stay in the games.

    44:24

    Yeah, that's so true. That's so true. That's good advice. My kind of thought is like, if I want to quit, I just say, we'll just wait until tomorrow, right? Like, we're not going to quit today. We'll do it tomorrow. And by the time you go to bed and wake up in the morning, your thought's gone. You're like, okay, I'm ready to get back at it. That's probably one of the best things I could say is like, just say, oh, we'll quit tomorrow. We'll quit next week. We're just not going to quit today. So, good stuff. I know you're a man of Audible. I love Audible as well. So I always ask all my guests this. What's a book that you're currently reading or one that you would recommend?

    44:59

    Yeah, there's a ton. I just finished yesterday one of Alex Formozzi's first books. It's $100 million leads. That was killer. Short, straight, to the point. That was a super good one. It was a little, some people like them, some people don't, but I'm a big Grant Cardone guy. 10X by him, that was one of the very first books I read, and that kind of really changed my perspective on a lot of things. So if somebody's getting in, that's just, that was a big eye-opener for me. Any of the Kiyosafi books are super good. I don't know if you're familiar, you're probably, you're in the military, you're probably familiar with Jocko Willink. Oh, yeah. Extreme ownership. Extreme ownership, that one was, for me, that was phenomenal. That would probably be just off the cuff. That's the, unless three or four right out of the gate that are just killer books, I'm not doing it.

    45:48

    I made extreme ownership required reading for my employees.

    45:53

    Yeah, I think that's awesome and that's a great idea. That's something I need to look into.

    45:58

    And I would also pay them. So it's like, hey, if you read this book, I'll give you, you know,25,50 bucks or whatever. So I'd have them read the book and then I would just ask them, you know, very informal, like, hey, what did you learn from the book? What was your biggest takeaway? You know, just to kind of make sure they actually read it. You know what I mean? Like I'm not having to do a book report or anything, but. And usually you're like, oh, yeah, I learned this and this, and this was really great. So I had like a curated reading list. It wasn't very many, like four or five books. And I would just encourage my guys to read books and then incentivize them by painting them. So the extreme ownership is really good.

    46:34

    There's one more, Brad, I just thought of that was a little outside the sandbox, but I knocked this one out around Christmas time. Anne's Purse by Jesse Cole. It's actually the guy that started the Savannah Bananas. Yeah. That one was, I mean, that shot to probably the top five favorite for me. That one was killer.

    46:54

    I have his other book, which is the...

    46:57

    Banana Balls.

    46:59

    Find Your Yellow Tux.

    47:01

    Yes. Yes. Also a good one.

    47:03

    I don't think I've actually read it yet, though. It's on my shelf, but I don't think I've actually read it. I hate reading books. I'm definitely an audible guy, so it takes me a long time to physically read books. But anyways. Chris, I appreciate you hanging out with us, sharing your experiences with your business and all of the things that you've done to really grow this business that you have. And then also into the future, I wish you much success in that as well.

    47:30

    I certainly appreciate you, Brad. Appreciate you having me on. And yeah, really enjoyed it, man.

    47:34

    Awesome. All right, guys, that's the end of the episode. Oh, one more thing I was going to ask. If somebody wanted to reach out to you, is there a good way to get in contact with you?

    47:43

    Yeah, absolutely. Me personally, it's probably just the Instagram. That's chrismcmanis151. And then the landscaping pages, like I said, we're trying to do a lot better on that stuff. That's gclandscapinginc on all social media platforms. But we are doing better, posting some cool stuff, pools, kitchens, patios, lawns, stuff like that. So, yeah, absolutely check it out. If you have any questions, if I can help anybody, just shoot me a DM. Happy to talk.

    48:10

    Awesome. We'll put your links in the show notes, too, so people can go and find your socials and stuff. I do want to ask you one more question. Are you familiar with Evolve Landscape and Design? I think they're in South Carolina, but they're in the Carolinas.

    48:25

    I don't think so. I'll be honest. I don't think so.

    48:28

    They do a phenomenal job on their social media. And they do landscaping pool. I mean, they basically do the exact same thing you do. So that might be a good person just to kind of follow and see how they do their... I mean, they do a really, really good job on their social media.

    48:43

    Awesome. Yeah, check them out.

    48:44

    Evolve Landscape Design.

    48:46

    Okay, cool. Yeah, check them out.

    48:47

    And he was actually a guest on my podcast in the past too. So anyways, guys, thanks for hanging out with us. Appreciate your time. You know where to find us. You can just go search for the Hammer and Grind podcast on all the socials. Go to the show notes to get all of the links to things we talked about. And remember, until next time, profit is not a dirty word.

    EP266: From Startup to Success: Chris McManus on Growing a Multimillion-Dollar Landscaping Company

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